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Senior-level Jobs in Lagos, Nigeria
13
jobs
The Simba Group Nigeria
Area Service Manager - Lagos
Lagos, Nigeria
MTN Nigeria
Senior Manager - Customer Operations Walk In Lagos And South West
Lagos, Nigeria
Alan & Grant
Sales Regional Manager, South West
Lagos, Nigeria
Tek Experts
Global Delivery Lead
Lagos, Nigeria
Energy Talent Company
Senior Vice President - Technical (Solar Energy)
Lagos, Nigeria
ipNX Nigeria Limited
Head, Technical Operations
Lagos, Nigeria
Energy Talent Company
Chief Executive Officer - Renewable Energy (Solar)
Lagos, Nigeria
Taghini Foods
Senior Sales Executive
Lagos, Nigeria
Wave NG
Sales Manager
Lagos, Nigeria
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Philips Outsourcing
Head, Transport Fleet
Lagos, Nigeria
Closing: May 21, 2024
7 days remainingPublished: May 6, 2024 (9 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.
- We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.
- Proven experience as a service manager or similar role in the automobile industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong customer service orientation with a focus on delivering exceptional service.
- Ability to analyze data and make informed decisions to improve service performance.
- Experience managing a team and driving performance towards achieving service targets.
- Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.
- Knowledge of service management best practices and industry standards.
- He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.
Responsibilities
- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or a related field is preferred.
- We seek candidates with 10-15 years of experience who will assume overall responsibility for driving business and service operations for both 2W and 3W vehicles.
- Proven experience as a service manager or similar role in the automobile industry.
- Excellent communication, interpersonal, and leadership skills.
- Strong customer service orientation with a focus on delivering exceptional service.
- Ability to analyze data and make informed decisions to improve service performance.
- Experience managing a team and driving performance towards achieving service targets.
- Proficiency in MS Office, Excel package, and CRM software for service tracking and reporting.
- Knowledge of service management best practices and industry standards.
- He/She will be tasked with managing the dealer network and coordinating service operations in collaboration with the Branch Service Manager.
- We are looking for a motivated and experienced Area Service Manager to join our team.
- The Area Service Manager will be responsible for overseeing service operations and ensuring customer satisfaction within their designated area.
- The ideal candidate will have a background in the automobile industry, with a strong focus on service management and customer relationship management.
Responsibilities
- Develop and implement service strategies to enhance customer satisfaction and meet service targets.
- Manage a team of service technicians and oversee service operations within the area.
- Ensure timely and quality service delivery to customers, in line with company standards.
- Build and maintain strong relationships with dealers and customers to drive service retention and repeat business.
- Analyze service data and trends to identify areas for improvement and implement corrective actions.
- Provide regular reports and updates to senior management on service performance and customer feedback.
- Coordinate with the sales team to ensure seamless customer experience from sales to service.
- Stay updated on industry trends, products, and competitors to remain competitive in the market.
- Train and develop service staff to enhance their skills and capabilities.
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